FAQs
Why isn't my calendar event showing up in ReachWell?
Overview If you have synced your Google or Outlook calendar to ReachWell, and there are events that seem to be missing, here are some potential reasons and troubleshooting steps you can take. Troubleshooting Steps There are typically two reasons why ...
How can a contact update their notification preferences?
Overview Contacts (i.e. families) have the ability to manage what types of notifications they would like to receive from ReachWell. This article details the process to update their notification preferences. Instructions From the ReachWell app, ...
How do I download ReachWell internationally?
Overview ReachWell is only available for download from app stores specific to the United States. This article details the process for downloading the ReachWell app internationally to your iOS device. Instructions: English Step 1: Log out of your ...
How do contacts reply to announcements and chats? (First Class Plan Only)
Overview For organizations utilizing our First Class plan, your contacts (i.e. families) have the ability to reply to your chats and emails! Announcements Admins have several options for pushing out messages to contacts. Please note: Currently, ...
How do I Communicate with Contacts Who Don't Have the ReachWell app?
Overview For organizations utilizing our First Class plan, private groups allow them to communicate with contacts (i.e. families) even if their contacts do not have access to the ReachWell app. Through private groups, we can utilize the contact data ...