Types of Admins

Types of Admins

Overview

This article details the types of ReachWell admins and their associated permissions. To begin, please view this brief video and then follow the guide below.


District-Level Admins (Org Admins)

  • Can send messages to any school or group that is under their district.
  • Can edit app content, including Banners, Resources, Forms, and Contacts.
  • Can create, edit, and delete groups.
  • Can create school-level and group-level admin accounts, and can edit and delete school-level and group-level admins.
  • Can view Reports.

School-Level Admins (Org Admins)

  • Can send messages to the entire school or specific groups that are part of that school.
  • Can edit app content, including banners, resources, forms, and contacts.
  • Can create, edit, and delete groups.
  • Can create group-level admin accounts, and can edit and delete group-level admins
  • Can view Reports.
  • (Private Groups Only) Can send/receive chats to contacts from their school. To turn this feature off for specific admin, navigate to their profile from the ReachWell Dashboard > Admins page. Click the admin name and scroll to the bottom of the page to toggle on or off the Chat Visible option.

Group-Level Admins (Group Admins)

  • Can send messages to their groups from the ReachWell Dashboard.
  • Can modify their group description, banner, calendar, and view the contacts and students in their groups.
  • Can modify their group's contact profile settings and notification methods.
  • Can view Reports.
  • Can send announcements to their groups.
  • Can send/receive one-to-one chats from contacts  in their groups.   

          

For additional questions, please reach out to support@reachwellapp.com. We are happy to help! Click here to subscribe to status updates through our ReachWell Academy channel on the app.

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