Turning on the Verification Popup - First Class Plan

Overview

This article reviews how to turn on the verification popup, which will request contacts (i.e. families) to verify when they enter into your ReachWell page. When the popup is turned on, contacts are able to reply to broadcast messages.

Instructions

1. To go to your school or organization's profile page on the ReachWell app, click App Setup > Schools/Orgs on the main navigation bar of the ReachWell dashboard.
   
2. Click the pencil icon to the right of the school whose profile you'd like to enter.
   
3. Scroll down to where it says Verification nudge
   
4. Check the box next to Verification nudge.
   
5. Select Save.
   

Here's a preview of how the popup that will appear. It will match the color of your organization's page.

Troubleshooting Verification for Contacts

Some contacts may report having trouble finding their code. Here are tips on how to help them get their code:

1. To download a CSV file with every contact's information, including phone number on file and verification code, follow THESE instructions.
2. Check that the contact clicked the Text me a code option in the popup.
   
3. If a contact reports that an error message appeared after entering their number, that means the phone number on file does not match the one they entered.
4. For schools syncing contacts with Clever: Go into your Student Information System (SIS) to check that the phone number on file matches their phone number.
   
1. If you update their phone number in your SIS, it will take 48 hours to update in the ReachWell system.
   
2. If the phone number in your SIS matches the number they reported, reach out to support@reachwellapp.com.
   
5. For schools syncing contacts with a CSV: Go to the contact's profile in ReachWell to update their phone number.
   
1. On the main navigation bar of ReachWell's dashboard, select People > Contacts.
   
2. Search for the contact's name or email address and select Search.
   
3. Click the pencil icon next to their name.
   
4. In the contact's profile, update the phone number.
   
5. Select Save.

For additional questions, please reach out to support@reachwellapp.com. We are happy to help! 

Click here to subscribe to status updates through our ReachWell Academy channel on the app.

• Related Articles

• Overview: First Class Plan

  Overview ReachWell offers three plan options to organizations; First Class, Economy, and Free Forever. This article details the options provided to our First Class clients. For more information about the various ReachWell plans, please click HERE! ...

• First Class Plan: Tips for Encouraging Contact Verification

  Overview For organizations utilizing our First Class plan, it is important for contacts and families to verify themselves when they navigate to your school or organization from their ReachWell app as this will provide them access to private groups, ...

• Invite Contacts - Text and Email Verification Codes - First Class Plan

  Overview Once the initial announcement has been sent to contacts letting them know about ReachWell per THIS article, you will then send your contacts (i.e. families) their official text invites with their verification codes. For instructions on how ...

• Launch Plan & Rollout Tracker Tool

  Overview This article provides guidance and recommendations for successfully launching ReachWell at your organization, and best practices for ongoing maintenance and management to ensure your organization's success! Launch Plan Please view this brief ...

• Launch Event (Back-to-School): Webinar and in-person "App Station" - First Class Plan

  Overview The highest adoption rate of new technology comes with a direct conversation from leadership. Hosting an app introduction webinar or adding "app stations" to your community events is a valuable and important step. We recommend ...