Training your Group Admins - Essentials Plan

Training your Group Admins - Essentials Plan

Overview

While Group Admins do not have full admin permissions in ReachWell, they do have admin permissions to manage groups. With our Essentials plan, Group Admins can:

  • Send push notifications to their groups from the ReachWell Dashboard.
  • Modify their group banners, descriptions & calendars.
  • View group reports.

This article provides the key information needed to train your Group Admins on ReachWell.
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Please visit THIS article for instructions on setting up new Group Admins in ReachWell!

Admin-Led Training Slide Deck

    These slide decks can be used by Org and School Admins to train your organization's Group Admins. These decks are only applicable to organizations utilizing ReachWell's Essentials plan.

    Click HERE to access the Group Admin training deck.

    Logging in

    1. Once a new Group Admin has been set up from your  Dashboard > Admins page, they will receive an email with a link to set up their ReachWell password.
    2. Once they update their password, they can log in to their ReachWell Dashboard.
    3. The first page they will be directed to is their Messages page.

    Sending Push Notifications

    1. Group Admins can navigate to their ReachWell Dashboard > Messages > Create Announcement page to send a new push notification to their group(s).
    2. Enter a concise title that clearly articulates what the push notification is about.
    3. Enter the content of the notification, keeping it very brief.
    4. From the School/Org or Groups dropdown on the ReachWell dashboard, select who you would like to send the message to.  
    5. Select Send to send your message. Selecting Save will only save the message as a draft.

    Message Best Practices

    Because messages will come through as push notifications on contacts' devices, it is important to make sure message titles are short and to the point. Be sure to include important, concise information in the message title so that even if contacts (i.e. families) only read the push notification on their devices, they will still get all the information they need.


    Viewing all Messages

    Group Admins can navigate to their Dashboard > Messages to see all messages sent, scheduled, or drafts.  This page contains message details such as the message author, creation date, and current status.


    For additional questions, please reach out to support@reachwellapp.com. We are happy to help! 
    Click here to subscribe to status updates through our ReachWell Academy channel on the app.