Notify Contacts - ReachWell Introduction - First Class Plan

Notify Contacts - ReachWell Introduction - First Class Plan

Overview

ReachWell recommends deciding on a launch day when you'll release the app to contacts. Prior to the launch day, notify contacts in an email and text of the change to your communication system. This will increase app adoption, and will avoid confusion, when you launch ReachWell.

Texting Instructions

  1. Login into Dashboard > Send a Message.
  2. Copy and paste the suggested content below into your message and modify as needed. 
  3. Deselect App Notification and Email Notification, and select Text Message.
  4. Select your School or Organization name under Recipients.
  5. Type announcement.
  6. Select Send

Suggested Text

Here is an example of a text message that is less than 160 characters to meet the ReachWell system's character limits.

Message Title:
New App Coming Soon

Message Body:
We’ll be using ReachWell for all communication. Look for an email and text with instructions on [LAUNCH DATE].

Email Instructions

  1. Login into Dashboard > Send a Message
  2. Copy and paste the suggested content below into your message and modify as needed. 
  3. Deselect App Notification.
  4. Select your School or Organization name under Recipients
  5. Select Send

Suggested Text

Here is an example of a text message that is less than 160 characters to meet the ReachWell system's character limits.

Message Title:
Coming Soon! Our New Communication App

Message Body:
Good day families,

We are excited to announce that we’ll be using a new communication tool called ReachWell starting on [LAUNCH DATE]! We’re switching platforms because ReachWell allows us to communicate with you in your language, and it will serve as a hub with all important information. This will be our go-to spot for all communication with all staff members this year.

On ReachWell, you’ll be able to:
  1. Receive translated announcements and be able to chat with staff in your language.
  2. Access resources like calendars, forms, and other tools.
All important information will be posted on the app, so please keep an eye out for an email and text on [LAUNCH DATE] with download instructions.

We are excited to communicate with you through ReachWell!

Sincerely,

[NAME]


For additional questions, please reach out to support@reachwellapp.com. We are happy to help! 
Click here to subscribe to status updates through our ReachWell Academy channel on the app.

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