How do contacts reply to announcements and chats? (First Class Plan Only)

How do contacts reply to announcements and chats? (First Class Plan Only)

Overview

For organizations utilizing our First Class plan, your contacts (i.e. families) have the ability to reply to your chats and emails!  



Announcements

Admins have several options for pushing out messages to contacts.

Please note:
  1. Currently, contacts cannot reply to announcements, texts or calls. 
  2. Contacts can reply to chat threads, or start new chat threads with a specific admin.
  3. Email announcements can be replied to as well. They are delivered to the contact as if the admin emailed that one contact directly. The contact can reply to the email and it will be delivered to the admin's email inbox.
Visit THIS article for specific details on creating and managing anouncements.

Chats

Admins and Group Admins can choose to send a chat to a single contact or to multiple contacts. In any case, chats are sent as individual threads to the contact(s) so it does not appear to them as if it was a group chat.

  1. All associated contacts are not "CC'd" on chats. This means, if a contact responds, the other contacts from your organization who were included in the chat do not see their reply.
  2. All chats are private between the admin and the contact, and vice versa.
  3. Chats can be viewed by higher-level organization admins for additional oversight from their ReachWell Dashboard > Announcements > Chats page, but those admins are not CC'd on the chats.
Once a contact receives a chat, they can respond from their ReachWell app by clicking the chat icon to the top right of their screen.
Visit THIS article for specific details on creating and managing chats!
For additional questions, please reach out to support@reachwellapp.com. We are happy to help!
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