How can a contact turn off their notification preferences?
Overview
Contacts (i.e. families) have the ability to manage what types of notifications they would like to receive from ReachWell. This article details the process to update their notification preferences.
Instructions
From the ReachWell app, contacts will:
- Click on the profile icon to the top right of the screen.
- Toggle on or off any of the notification settings. For First Class clients, we recommend contacts at least keep the Text Message and Voice Message notifications on to receive emergency alerts from your school or organization.
Troubleshooting
Here are some troubleshooting steps to try if contacts are having issues receiving push notifications:
- Ensure they are using a compatible device:
- iOS devices version 9.0 or higher
- Android devices version 5.0 or higher
- Confirm they have connectivity on their device via a cellular or WiFi network (without filters).
- Review the steps in the previous section to ensure their device is set up correctly.
- Make sure they are using the latest version of the ReachWell app rather than updating, deleting and reinstalling the app. Visit http://rwell.us/ to download the most recent version.
Click here to subscribe to status updates through our ReachWell Academy channel on the app.
Related Articles
Unsubscribing a Contact
Overview For organizations utilizing our First Class or Economy Plans this article provides instructions for unsubscribing individual contacts in ReachWell. At a school, contacts are the family members or guardians of students who are using the ...
First Class/Economy Plans: Manually Creating & Managing Contacts
Overview For organizations utilizing our First Class or Economy Plans this article provides instructions for manually adding and editing individual contacts in ReachWell. Contacts are the family members or guardians of students who are using the ...
Free Forever Plan: Scheduling "Flyer Friday" Updates
Overview In order to keep your audience engaged, we recommend designating times every week and month to update Flyer Connect. Messages (i.e. push notifications) can be scheduled in Flyer Connect to automatically be sent to your contacts (i.e. ...
Setting up & Updating 'Contact Us' Details
Overview Admins can update the 'Contact Us' page of the ReachWell app which provides contacts (i.e. families) with appropriate contact information for your organization in the event that they need to get in touch with you. Instructions Navigate to ...
First Class Plan: Tips for Encouraging Contact Verification
Overview For organizations utilizing our First Class plan, it is important for contacts and families to verify themselves when they navigate to your school or organization from their ReachWell app as this will provide them access to private groups, ...