Phone Call and Conversation Script - Essentials Plan

Phone Call and Conversation Script - Essentials Plan

Overview

This article reviews how to promote the ReachWell app any time you have a one-to-one conversation in-person or via phone call with a family contact.

Instructions

Use the script below to incentivize families to get on the app. This script is more detailed, giving families a step-by-step guide on downloading ReachWell app. Main office staff, leadership, and anyone with high involvement with ReachWell should feel comfortable with the script.

Ask: Are you on the ReachWell app?

If they respond with yes:
  1. That's great! We'll be sending regular communication to you. Make sure you have notifications turned on so that you know when we send out a new message and join your classroom groups to get messages from teachers.
If they respond with no:
  1. We'll be sending regular communication to you through the app this year. Do you have a moment for me to help you download the app?
    1. Navigate to your mobile device app store.
    2. Search for "ReachWell"  to download the app.
    3. Once you’ve installed the app, accept push notifications. That way, you know when we send a new message.
    4. Select the Add + option and search for our school. Select our school, and click Add.
    5. Tap the English option on the bottom left of the app screen to select your preferred language. Once selected, all messages will be translated into your selected language!
    6. You're now all set!

Simplified Instructions (Teachers & Staff)

Use the script below to incentivize families to get on the app. This script is meant to be a quick add-on in a conversation to remind families about the app. Everyone in the organization should feel comfortable with this script.

Ask: Are you on the ReachWell app?

If they respond with yes:
  1. That's great! We'll be sending regular communication to you through the app, so please make sure you have notifications turned on so that you know when we send out a new message.
If they respond with no:
  1. We'll be sending regular communication to you through the ReachWell app this year. You should have already received instructions from the main office on how to download the app.
If they have any questions:
  1. Please reach out to the main office. They'll be able to help you with your question.

For additional questions, please reach out to support@reachwellapp.com. We are happy to help! 
Click here to subscribe to status updates through our ReachWell Academy channel on the app.

    • Related Articles

    • Phone Call and Conversation Script - Contact Sync Launch

      Overview This article reviews how to promote the ReachWell app any time you have a one-to-one conversation in-person or via phone call with a family contact. Instructions Use this script to incentivize families to get on the app and verify: Ask: Are ...

    • Launch Event (Back-to-School): Webinar and In-Person "App Station" - Contact Sync Launch

      Overview The highest adoption rate of new technology comes with a direct conversation from leadership. Hosting an app introduction webinar or adding "app stations" to your community events is a valuable and important step. We recommend making ...

    • Launch Plan & Rollout Tracker Tool

      Overview This article provides guidance and recommendations for successfully launching ReachWell at your organization, and best practices for ongoing maintenance and management to ensure your organization's success! Launch Plan Please view this brief ...

    • Notify Contacts - Robocall Announcement - Essentials Plan

      Overview Organizations can utilize and modify the scripts in this article for reaching contacts (i.e. families) by phone. You can use your organization's traditional robocall or auto-dial service for this call. Please note: Phone calls are not the ...

    • Voicemail Announcement - Essentials Plan

      Overview Reachwell recommends updating your organization's school and attendance voicemail systems to announce our app to your community! This will help to reduce front office phone traffic by providing your contacts (i.e. families) with a self-serve ...