Overview: Essentials Plan

Overview: Essentials Plan

Overview

ReachWell offers four plan options to organizations; Premier, First Class, Essentials, and Starter. This article details the options provided to our Essentials clients.
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For more information about the various ReachWell plans, please click HERE!

Available Features

Push Notification Announcements:  
  1. Translation: Contacts and families who download the ReachWell app have the ability to update their language preferences in order that push notifications from your organization are translated into their preferred language.
  2. Messaging features: Essentials organizations have all of the same messaging capabilities as other clients, minus the email, text and call features. For details about creating and managing announcements, visit THIS article.
ReachWell App Customizations:
  1. Banners: Banners allow admins to customize and personalize their organization's ReachWell homepage! Banners display at the top of the app for your contacts (i.e. families).  Click HERE for details.
  2. Academic Tools & Social Assistance Resources: Resources in ReachWell encompass a wealth of family resources which might include information about food service/lunch menus, after-school activities, college & career readiness resources, and attendance information. Click HERE for details.
  3. Forms: Forms are a great way to interact with your contacts (i.e. families) while providing an efficient, digitized way for them to send you the information you need. Forms can include surveys, field trip permission slips, parent/teacher conference information, feedback forms, and more! Click HERE for details.
  4. Calendars:
    1. Organization-wide calendars: Sync your organization-wide Google Calendar or Outlook Calendar to ReachWell in order to share events with contacts and families. Click HERE for details on syncing a Google Calendar to your public group, and HERE for syncing an Outlook Calendar.
    2. Group Calendars: Google and Outlook calendars can also be synced to specific groups!
  5. Unlimited Users: There is no limit to how many users can download the ReachWell app and join your organization.
Unlimited Admins
  1. Admins: Essentials clients can add unlimited admins to ReachWell in in order that they can help manage the Dashboard. For example, creating push notification announcements, updating banners and calendars, and managing resources.
Groups
  1. Public Groups: Create various public groups that your contacts and families can participate in by:
    1. Joining the group themselves from their ReachWell app by selecting the groups icon to the right of the + sign icon.
    2. Or, by you assigning the group to contacts who've downloaded the ReachWell app to their device and have selected your school or organization.
  2. Private Staff Group: A private staff group is helpful for:
    1. Simplifying CSV Uploads: Creating a private staff group that includes all staff you would like uploaded to ReachWell via a CSV file makes the upload process much simpler. This allows you to assign all staff to one group, rather than creating various groups and assigning each staff member individually to separate groups by group number.
    2. Coming Soon! ReachWell Admin App:  We are currently working on an admin-facing ReachWell app. Once this is ready, staff will be able to receive communications via the app!  
Ongoing Support & Training
  1. ReachWell Support: 
    1. Unlimited email and online chat support
    2. Role-specific knowledge base of articles available in our online Help Center
  2. Ongoing Training support:  
    1. Implementation & Launch Video Conference Calls
    2. Free ReachWell Academy to quickly and efficiently enable your Group Admins for success at their own pace
    3. Additional support training calls later in the year to continue supporting ReachWell's effectiveness at your organization
For additional questions, please reach out to support@reachwellapp.com. We are happy to help! Click here to subscribe to status updates through our ReachWell Academy channel on the app.

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