Creating & Managing Group Admins

Creating & Managing Group Admins

Overview


Group Admins have admin permissions to manage their groups. Specifically, Group Admins can:

  • Can send announcements to their groups 
  • Can modify their group description, banner, calendar and view the contacts and students in their group.
  • Can modify contacts profile settings and notification methods.
  • Can view group Reports.
  • Can send/receive direct one-to-one chats from contacts in their groups.

Please visit THIS article for instructions on how to upload multiple Group Admins via a CSV file!

Instructions

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To set up a Group Admin in ReachWell, please follow these instructions:

  1. Navigate to your Dashboard > Admins page.
  2. Select Add New Admin.
  3. Enter the personal details for the Group Admin.
  4. Select their groups. You can always add multiple admins to a single group. Do NOT select a school or district if the admin is only going to manage their groups. The groups you select are automatically connected to the school and district, so there is no need to select those.
  5. Determine if the chat should be turned on or off for this admin.
  6. Once you select Add Admin, this user will receive an email from ReachWell directing them to set up their password

Editing Group Admins

  1. Navigate to your Dashboard > Admins page.
  2. Click the name of admin you would like to edit
  3. Update any information you may need to edit
  4. Select Save Changes
  5. To delete a group admin, click the trash icon on the far right

Please note: Only Org Admins (School and District Admins) have access to add new Org Admins to ReachWell,  For more on the different types of admins, visit THIS article.

Viewing Group Admins' Groups

  1. Navigate to your Dashboard > Admins page.
  2. Click on the drop-down of any admin to view the groups they manage


For additional questions, please reach out to support@reachwellapp.com. We are happy to help! Click here to subscribe to status updates through our ReachWell Academy channel on the app.

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